General
Yes. AULAGAMING is AULA’s official self-operated website. Here you’ll find official product listings, purchasing options, after-sales support, driver downloads, new releases, promotions, and more. We’re expanding to serve global markets, and all products sold here are 100% authentic with a 2-year extended warranty. Other online platforms are third-party sellers or distributors — please purchase with caution.
Orders & Shipping
We accept major credit/debit cards, PayPal, and other secure payment gateways.
Our warehouses are located in major cities around the world. We will determine the best shipping method for your package based on your order and stock availability, aiming to deliver it to you as quickly as possible.
Yes, we offer free shipping to many countries on qualifying orders. Shipping fees may apply to some regions.
Under normal circumstances, your order will be delivered within 3–7 business days. In cases of stock shortages, pre-sale items, or force majeure factors such as weather or policy changes, delivery may take up to 15 days.
Once your order is shipped, you’ll receive a tracking number via email. You can use it to check delivery progress online.
We usually process orders within one business day. If you wish to cancel, please email us as soon as possible. If the order has already been shipped, you may need to cover the associated costs.
Product & Warranty
Yes. All products on AULAGAMING are 100% original, manufactured and backed by AULA.
Yes. Every product purchased through AULAGAMING includes a 2-year limited warranty.
Visit our Driver Download page to get the latest versions for your AULA devices.
Many AULA keyboards are compatible with macOS and Linux, but some features (like software) may be Windows-only. Check the product page for details.
We use a variety of mechanical switches, including AULA x LEOBOG custom switches, with options for tactile, linear, and magnetic trigger types.
Returns & Support
Contact support@aulagaming.com with your order details and reason. Our team will guide you through the return process.
If the return is due to a quality issue or our error, we’ll cover the return shipping cost.
More
Phone: +86 136 1303 4261
Address: 13/F, Shenhui Building, Longgang District, Shenzhen, China
SUNMAY CONVERGENCE CO.. LIMITED
Office Address: Flat A, 15/F, 144 Dalian Paidao, Kwai Fong, New Territories 999077, Hong Kong
