If your order was purchased from the official AULAGAMING.COM store and you are experiencing an order or product issue, please contact us directly at support@aulagaming.com.

If your order was placed on another website or platform, please contact the seller directly through your order page or the platform’s support page.

For orders purchased from the official AULA Amazon store, please contact aulasupport@163.com directly if you have any order or product issues.

For orders purchased on Amazon from a non-official seller, please contact the seller directly through your Amazon order page.

If your order was purchased from the official AULA TK Shop store and you have any order or product issues, please contact us directly at aula.customers@gmail.com.

If your order was purchased from another TKshop store, please contact the seller directly through your order page or the platform support page.

If your order was purchased from the official AULA AliExpress store and you have any order or product issues, please contact us directly at lilym232320@gmail.com.

If your order was purchased from another AliExpress store, please contact the seller directly through your order page or the platform support page.

AULA works with many authorized dealers worldwide to better meet the personalized needs of customers in different regions. If your order was not placed through any of the official websites or stores listed above, please contact the dealer or retailer where you made the purchase directly for purchase-related or after-sales support. This will help you receive a faster response.

If your order was purchased from a physical retail store, received as a gift, or obtained through any other non-official or non-dealer channel, and you need assistance with a product issue, please contact us at service@aulastar.com. We will provide you with technical support and expert assistance.

Yes. AULAGAMING is AULA’s official self-operated website. Here you’ll find official product listings, purchasing options, after-sales support, driver downloads, new releases, promotions, and more. We’re expanding to serve global markets, and all products sold here are 100% authentic with a 1-year extended warranty. Other online platforms are third-party sellers or distributors — please purchase with caution.

We accept major credit/debit cards, PayPal, and other secure payment gateways.

Our warehouses are located in major cities around the world. We will determine the best shipping method for your package based on your order and stock availability, aiming to deliver it to you as quickly as possible.

Yes, we offer free shipping to many countries on qualifying orders. Shipping fees may apply to some regions.

Under normal circumstances, your order will be delivered within 3–7 business days. In cases of stock shortages, pre-sale items, or force majeure factors such as weather or policy changes, delivery may take up to 15 days.

Once your order is shipped, you’ll receive a tracking number via email. You can use it to check delivery progress online.

We usually process orders within one business day. If you wish to cancel, please email us as soon as possible. If the order has already been shipped, you may need to cover the associated costs.

Yes. All products on AULAGAMING are 100% original, manufactured and backed by AULA.

Yes. Every product purchased through AULAGAMING includes a 2-year limited warranty.

Visit our Driver Download page to get the latest versions for your AULA devices.

Many AULA keyboards are compatible with macOS and Linux, but some features (like software) may be Windows-only. Check the product page for details.

We use a variety of mechanical switches, including AULA x LEOBOG custom switches, with options for tactile, linear, and magnetic trigger types.

Contact support@aulagaming.com with your order details and reason. Our team will guide you through the return process.

If the return is due to a quality issue or our error, we’ll cover the return shipping cost.

Address: B, 8th Floor, Building A, Huayuan Community, Fenghuang No.1 Industrial Zone, Fuyong Subdistrict, Bao’an District, Shenzhen, China

SUNMAY CONVERGENCE CO.. LIMITED

Office Address: Flat A, 15/F, 144 Dalian Paidao, Kwai Fong, New Territories 999077, Hong Kong